It’s a shame how tech companies have all-out bailed on providing even the basics on contact support for their online services. You can search their websites, and there’s no email address, no phone number. Laughably you find contact information such as this:
like someone is going to travel to them to ask a support question. (This is Sinch Mailgun, btw. It seems like a big FU to anyone searching to actually contact them.)
These decisions come from the executive offices of these tech companies and the pressure put on them by investors to reduce costs and increase revenue. Want to read something depressing? Check this out:
and you’ll get a statistical understanding of how bad the problem is. Every year it gets worse. 80% of customers say they regularly encounter poor customer service.
This, WITH the addition of volumes of online documentation and AI implementation to weed through it. It’s great when this stuff works. It is absolutely terrible when it does not and the company provides no real option for human support. And that is happening so often these days. It can be a nightmare for a web developer when dealing with new-to-them online services and figuring out how things must be set up properly to achieve the desired functionality. It can be a non-starter for someone unfamiliar with jargon and code and support detail morass.
What’s the answer? I wish I knew. It feels like we’re heading for a time where general Internet citizens will need some kind of advocate just to navigate how to implement the services they want to use, let alone building it for others.