If you have not specifically added an SSL Certificate to your Wild Apricot hosted web site…
By the end of January, Google Chrome 56 will be released, and anyone that uses that browser will see a notice that your domain hosted on Wild Apricot does not match the SSL Certificate on the Wild Apricot server, and potentially be scared off of visiting your site. 2017 is going to be the year we all get SSL certificates for our domains, and if you use Wild Apricot, you need to start this process as quick as possible, as they have to install the SSL certificate once it is acquired, and they are ALREADY backlogged a week.
Your organization will need to purchase the SSL Certificate for the domain. We can help you with questions, but the purchase will go through your organization.
The first step is to request Wild Apricot to generate a CSR (Certificate Signing Request). Email them to
and provide them the following:
Country/region Name (2 letter code, it is US for United States) – you can find your two-digit country code at:
State/province (full name)
Organization name – The legally registered name of your organization/company (maximum 64 symbols, including spaces).
Organizational unit name – The name of your department within the organization (frequently this entry will be listed as “IT,” “Web Security,” or is simply left blank).
Common name – The name/domain through which the certificate will be accessed (usually the fully-qualified custom domain name e.g. www.domain.com. Note some vendors might not generate the SSL certificate for both www.domain.com and domain.com, so be sure to specify the main domain you would like to use).
Wild Apricot’s support representative will generate and email you a CSR (Certificate Signing Request). You can use the CSR to order an SSL certificate from your vendor. Email us at email@example.com to let us know you have the CSR and we can help you through the SSL Certificate ordering, and the implementation through Wild Apricot.
You will have to buy the SSL Certificate through a provider, such as Comodo or Thawte. Make sure the SSL certificate you purchase is for Apache/Nginx. Once you have bought it, and have it, you will need to email it to Wild Apricot support with directions for the website for which it should be applied.
To install the SSL Certificate, Wild Apricot will charge an initial fee of $50 and a renewal fee of $50 every year thereafter.
It is best to get started on this as soon as possible. There are going to be delays in this process because everyone is just realizing they need to do this. We believe this process may take at least a week at this point in time, and as we get closer to the end of the month likely to be longer.